Dashboard
Last updated
Last updated
The Zipchat AI Dashboard is your command center for tracking how well your chatbot is performing and how it’s contributing to your business. It’s designed to give you quick, actionable insights into key metrics so you can optimize and grow. Here’s what you’ll find:
Sales including a conversation See exactly how much revenue your chatbot has helped generate. This metric shows the direct impact of Zipchat on your bottom line.
Total Orders Track how many orders came from customers who interacted with your chatbot. It’s a clear indicator of how Zipchat drives sales.
Chat-to-Sale Conversion Rate This percentage shows how many chats turn into purchases. A higher rate means your chatbot is doing its job: converting conversations into sales.
Average Order Value (AOV) Discover the average spend of customers who chat with Zipchat. A high AOV? That means your chatbot is not just selling—it’s upselling and cross-selling too.
Chats Started This metric counts how many times visitors engage with Zipchat. It tells you how often customers find the chatbot useful or appealing.
Total Replies sent by Zipchat See the total number of messages sent by your chatbot. This helps you gauge its activity level and how much it’s handling for you.
Great Replies The number of replies customers loved. It’s a sign your chatbot is providing helpful and satisfying answers.
Good Replies Replies that didn’t receive ratings—neutral but successful interactions.
Bad Replies Tracks responses rated negatively by customers. Use this to spot improvement areas for your chatbot.
Customers mostly start chats from these pages Find out where on your site most chats begin. This highlights key pages that drive engagement, like product pages or checkout.
The dashboard isn’t just numbers—it’s a tool for action. Use it to:
Track performance: See how much Zipchat is boosting your sales and engagement.
Identify opportunities: Spot the top-performing pages or areas where your chatbot can improve.
Optimize customer experience: Use feedback to refine your chatbot’s responses and increase customer satisfaction.
With real-time data and easy-to-understand insights, the Zipchat dashboard helps you stay in control, make smarter decisions, and maximize your chatbot’s potential. It’s your shortcut to more sales, happier customers, and a stronger business. 🚀
