# Channels

In this section you can find the different channels Zipchat AI integrates with.

<figure><img src="https://2043605213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvYpZDb6HsnLHFu8ZygCS%2Fuploads%2FcWCSULbV148h38I8JdkZ%2FScreenshot%202025-01-18%20at%2016.16.58.png?alt=media&#x26;token=96e0f912-58ef-4430-9cbb-21eef03e7b7b" alt=""><figcaption></figcaption></figure>

**1. Chat Bubble**

**Shopify App Integration**

* **Status:** Displays the current connection status of your Shopify store with Zipchat. If permissions are missing, you’ll see a warning and can reconnect by clicking the **Reconnect** button.
* **Edit look & feel:** Use this option to modify the design of the chat bubble to match your brand.
* **Activation/Deactivation:** You can easily enable or disable the chat bubble using the provided  button.

**Installation**

* **Theme App Embed for Shopify (Recommended):**
  * App embeds are the preferred way to include floating elements like the chat bubble on your Shopify store.
  * To enable:
    1. Click the provided link or navigate to **Shopify > Online Store > Themes > Customize > App Embeds**.
    2. Enable the **Zipchat Bubble**.
    3. Save your theme.
* **JavaScript Code Installation:**&#x20;
  * For manual setup, a JavaScript snippet is provided. Copy and paste it into the `<head>` section of your store’s HTML to install the chat bubble.

***

**2. WhatsApp Integration**

* **Status:** Shows whether the WhatsApp feature is connected and active.
* **Connected Number:** Displays the linked WhatsApp number for customer communication.
* **Connect/Disconnect Option:** Allows you to link and unlink the WhatsApp account if necessary.

***

**3. Link to Chat**

* This feature provides a standalone chat page link that can be shared with customers.
* **Usage:**
  * Use the provided URL to direct customers to an independent chat interface.
  * Great for sharing via email, SMS, or other communication channels.

***

**4. Embedded Chat**

* Provides an iframe code to embed the chat directly into a webpage.
* **Usage:**
  * Embed the chat widget without requiring users to click a chat bubble.
  * Simply paste the iframe code into your HTML to display the chat interface seamlessly.

***

This section gives you full control over how Zipchat integrates with your website and external communication channels, ensuring smooth setup and operation for both you and your customers.
