Channels
Last updated
Last updated
In this section you can find the different channels Zipchat AI integrates with.
1. Chat Bubble
Shopify App Integration
Status: Displays the current connection status of your Shopify store with Zipchat. If permissions are missing, you’ll see a warning and can reconnect by clicking the Reconnect button.
Edit look & feel: Use this option to modify the design of the chat bubble to match your brand.
Activation/Deactivation: You can easily enable or disable the chat bubble using the provided button.
Installation
Theme App Embed for Shopify (Recommended):
App embeds are the preferred way to include floating elements like the chat bubble on your Shopify store.
To enable:
Click the provided link or navigate to Shopify > Online Store > Themes > Customize > App Embeds.
Enable the Zipchat Bubble.
Save your theme.
JavaScript Code Installation:
For manual setup, a JavaScript snippet is provided. Copy and paste it into the <head> section of your store’s HTML to install the chat bubble.
2. WhatsApp Integration
Status: Shows whether the WhatsApp feature is connected and active.
Connected Number: Displays the linked WhatsApp number for customer communication.
Connect/Disconnect Option: Allows you to link and unlink the WhatsApp account if necessary.
3. Link to Chat
This feature provides a standalone chat page link that can be shared with customers.
Usage:
Use the provided URL to direct customers to an independent chat interface.
Great for sharing via email, SMS, or other communication channels.
4. Embedded Chat
Provides an iframe code to embed the chat directly into a webpage.
Usage:
Embed the chat widget without requiring users to click a chat bubble.
Simply paste the iframe code into your HTML to display the chat interface seamlessly.
This section gives you full control over how Zipchat integrates with your website and external communication channels, ensuring smooth setup and operation for both you and your customers.
