> For the complete documentation index, see [llms.txt](https://docs.zipchat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zipchat.ai/installation-and-setup/conversations/taking-over-chats.md).

# Taking Over Chats

In case you feel like you need to take over a chat, both from the Web Chat and WhatsApp campaigns you can easily do it from the Conversation tab.

You select the chat you want to take over and you click on the top right corner button "Take Over".

<figure><img src="https://2043605213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvYpZDb6HsnLHFu8ZygCS%2Fuploads%2FLXoxElh4HkcSdXpyEaKk%2FScreenshot%202025-01-23%20at%2018.01.48.png?alt=media&amp;token=6a0e596f-707b-4e72-b6bb-88e11648a7e8" alt=""><figcaption></figcaption></figure>

It will allow you to send messages to your customers (both on Web and WhatsApp).

<figure><img src="https://2043605213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvYpZDb6HsnLHFu8ZygCS%2Fuploads%2FMgHBHPHHsnTh9PcqBQ04%2FScreenshot%202025-01-23%20at%2018.02.30.png?alt=media&amp;token=a93950b3-443c-4e22-a255-29905763df20" alt=""><figcaption></figcaption></figure>

As soon as you want the AI to take over again, you just click on "Enable AI Replies".

<figure><img src="https://2043605213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvYpZDb6HsnLHFu8ZygCS%2Fuploads%2FAR7y8NYNQTToP4NMdgjM%2FScreenshot%202025-01-23%20at%2018.03.10.png?alt=media&amp;token=658cd5d9-cd1f-4eb7-8031-74fa7080317b" alt=""><figcaption></figcaption></figure>


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