> For the complete documentation index, see [llms.txt](https://docs.zipchat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zipchat.ai/installation-and-setup/conversations/taking-over-chats.md).

# Taking Over Chats

You select the chat you want to take over and you click on the top right corner button "Take Over".

<figure><img src="/files/U24sHkirfBR4MRlua8Ej" alt=""><figcaption></figcaption></figure>

It will allow you to send messages to your customers (both on Web and WhatsApp).

<figure><img src="/files/j4vmxKvrIPm1iSv4zoLr" alt=""><figcaption></figcaption></figure>

As soon as you want the AI to take over again, you just click on "Enable AI Replies".

<figure><img src="/files/ZRYrUJsx2WOmUTYWXTnj" alt=""><figcaption></figcaption></figure>


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# Agent Instructions
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## Querying This Documentation
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