# Taking Over Chats

You select the chat you want to take over and you click on the top right corner button "Take Over".

<figure><img src="/files/U24sHkirfBR4MRlua8Ej" alt=""><figcaption></figcaption></figure>

It will allow you to send messages to your customers (both on Web and WhatsApp).

<figure><img src="/files/j4vmxKvrIPm1iSv4zoLr" alt=""><figcaption></figcaption></figure>

As soon as you want the AI to take over again, you just click on "Enable AI Replies".

<figure><img src="/files/ZRYrUJsx2WOmUTYWXTnj" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.zipchat.ai/installation-and-setup/conversations/taking-over-chats.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.