Proactive Chat
Last updated
Last updated
Proactive Chat in Zipchat AI is like having a savvy assistant on your website, always ready to strike up the right conversation at the right moment. With custom pop-up messages tailored to specific pages or products, it’s a powerful tool to grab attention and guide visitors toward action.
Tailored Messaging Create custom messages for different parts of your website. For example:
A friendly “Welcome!” on your homepage.
Specific prompts on product pages, like "Have questions about {{product_title}}? Let us help!"
Attention-grabbing offers like "Use COUPON10 for 10% off your first purchase!"
Priority Settings Decide which messages take priority. For instance, show a product-specific prompt over a generic message to make the experience more relevant for your visitors.
Dynamic Engagement When visitors click on the pop-up, it opens the chat window with a pre-set follow-up message. This could offer more details about a product, share a discount code, or highlight a glowing customer review.
On a Product Page: "Need help deciding on {{product_title}}? Ask away!"
On a Landing Page: "Hi! I'm here to answer any questions about our new collection."
For Promotions: "Grab your 15% OFF with code WELCOME15!"
For Special Offers: "Looking for deals? Click here to save!"
Drives Conversions: Engaging visitors at key moments increases the chance they’ll take action, like making a purchase or asking for more info.
Personalized Experience: Tailored messages make visitors feel like the site understands their needs.
Easy Setup: No advanced skills required—just a few clicks, and your chatbot becomes a proactive sales assistant.
The Advanced Setup feature in Zipchat AI lets you fine-tune your Proactive Chat messages to engage visitors exactly where, when, and how you want. With this powerful customization, you can deliver relevant, well-timed interactions that grab attention and drive conversions.
Target Your Audience
Decide exactly where your Proactive Chat messages appear:
All Pages: Make the message visible across your entire website.
Specific Pages: Target particular URLs, like a landing page or checkout.
All Product Pages: Reach visitors exploring your catalog.
Specific Product Pages: Highlight deals or assistance for individual items.
NOTE: You can exclude Pages: Keep messages off non-relevant areas like the contact page or FAQ.
Engage visitors at the perfect moment with two flexible triggers:
Time-Based Trigger Set a timer to display the message after visitors have been on the page for a specific duration. Example: Show the message 5 seconds after they land.
Scroll-Based Trigger Trigger the message based on how far a visitor has scrolled down the page. Example: Display the message when they’ve scrolled 50% of the page.
Zipchat offers two types of messages to engage visitors seamlessly:
Pop-Up Message A small, attention-grabbing message appears just above the chat bubble. Example: "Hi, is there anything I can help you with?"
Follow-Up Conversation Message When visitors click the popup, this message appears in the chat. Example: "Hello! Let me know how I can help. You can ask me anything you want."
Preview Your Message: See how the popup and follow-up look before launching to ensure everything aligns with your goals and brand.
Activate the Message: Once you're satisfied, turn it on. The message will appear based on the conditions you’ve set.
Name (Visible to You): “Product Page Promo”
Target Audience: Specific product pages featuring top-selling items.
Trigger: After 10 seconds or 50% scroll on the page.
Pop-Up Message: “Need help deciding on {{product_title}}? Click here to ask!”
Conversation Message: “Hi! I’m here to help you with {{product_title}}. Feel free to ask any questions or let me know how I can assist!”
Zipchat AI’s Proactive Chat helps you turn passive visitors into engaged customers by starting the right conversations. Whether it’s answering product questions, promoting offers, or simply saying “Hi,” this feature makes your chatbot smarter, more engaging, and better at boosting your sales.
