⚙️Chat Settings
Last updated
Last updated
The Chat Settings section in Zipchat AI lets you tailor every aspect of your chatbot to suit your business. From its appearance to its functionality, you’re in control, ensuring your chatbot delivers the perfect customer experience.
Look and Feel Personalize the chat interface to match your brand.
Add your logo.
Choose colors that align with your branding.
Set a custom chatbot name to give it a personal touch.
Lead Collection Capture valuable customer information during chats.
Prompt visitors to share their email addresses.
Use this data to follow up with targeted offers and communications.
Crawling Rules Control how the AI gathers information from your website.
Choose specific pages for the chatbot to focus on.
Exclude irrelevant pages to keep responses precise and relevant.
Integrations Seamlessly connect Zipchat to other tools your business uses.
Sync with CRMs, email marketing platforms, or customer support tools.
Use Zapier to integrate with thousands of apps for enhanced automation.
Order Tracking Provide real-time updates on orders directly through the chat.
Allow customers to check their order status by entering details like email or order number.
Enhance satisfaction by keeping customers informed without delays.
Customize the Look Make your chatbot visually appealing and consistent with your brand identity.
Optimize Crawling Regularly update crawling rules to reflect changes on your website, like new product launches or updated FAQs.
Leverage Integrations Connect your chatbot to tools like Klaviyo, HubSpot, or Shopify to make lead follow-ups and customer management seamless.
Use Lead Collection Effectively Add prompts during chats to capture customer emails while respecting their preferences.
Boost Customer Satisfaction Enable Order Tracking to give customers instant updates, reducing frustration and building loyalty.
