Forward Request

The Forward Request feature bridges the gap between AI and human support, ensuring every customer gets the help they need.

• Seamless Handovers: Automatically forward queries beyond AI’s scope or those requesting human assistance to your support team via email.

• Integrated with Support Tools: Connects to platforms like Intercom, Gorgias, Freshdesk, and Salesforce, creating tickets for easy tracking and resolution.

• Efficient Escalation: Ensures complex issues are addressed promptly without disrupting the customer experience.