# Emails

The **Emails tab** in the **Contacts** section in Zipchat AI helps you see the collected email addresses from visitors who engage with your chatbot. These leads can fuel your marketing campaigns, giving you a direct line to customers who’ve already shown interest in your products or services. 

<figure><img src="https://2043605213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvYpZDb6HsnLHFu8ZygCS%2Fuploads%2FlZtn4esqLY3QuCKbky2o%2FScreenshot%202025-01-18%20at%2015.54.41.png?alt=media&#x26;token=dca4001c-be51-4e7e-96fb-c15e6e4092d1" alt=""><figcaption></figcaption></figure>

### Key Features

1. **Effortless Email Collection**\
   Prompt visitors to share their email addresses during chats. Build a growing list of leads from people who are already engaged with your brand.
2. **Export Leads Easily**\
   Download all collected emails into a CSV file, ready to import into your CRM, email marketing platform, or other tools.
3. **Zapier Integration**\
   Seamlessly connect Zipchat to over 2,000 apps via Zapier. For instance, automatically send leads to tools like Klaviyo or your CRM, so they’re instantly ready for follow-ups and campaigns.
4. **On/Off Toggle for Lead Collection**\
   Choose whether to collect emails or focus solely on conversation. Turn the feature on when you want to grow your email list or off for a more casual interaction.
5. **Leads Overview**\
   See all the email addresses collected, along with visitors who skipped entering their emails. Use this to refine your approach and improve your lead collection strategy.
6. **Track Abandoned Chats**\
   Get insights into visitors who didn’t finish the chat. Use this information to tweak how you request emails and reduce drop-offs.

To set it up correctly, go to the [bubble-chat-edit-design](https://docs.zipchat.ai/installation-and-setup/chat-settings/channels/bubble-chat-edit-design "mention").

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### Why It Matters

Collecting emails isn’t just about growing your list—it’s about building meaningful connections with customers. With the Leads section, you can:

* **Boost Engagement**: Keep the conversation going after visitors leave your site.
* **Automate Follow-Ups**: Send leads directly into your sales and marketing tools.
* **Respect Privacy**: Let customers choose whether to share their email or receive marketing communications.

<figure><img src="https://2043605213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvYpZDb6HsnLHFu8ZygCS%2Fuploads%2FF8wgRhG0j7ijPBOiQ7mv%2FScreenshot%202024-11-23%20at%2017.37.32.png?alt=media&#x26;token=c2caadd2-3506-4c94-bbcd-f91bf2a5e083" alt=""><figcaption></figcaption></figure>

### Build Smarter, More Effective Email Lists

The Leads section in Zipchat AI helps you gather high-quality leads effortlessly, while tools like Zapier ensure they’re instantly actionable. By customizing the process and respecting customer preferences, you can create a seamless experience that turns engaged visitors into loyal customers. 🚀