Contacts

Zipchat Contacts are leads or customer details collected through conversations initiated on your chat widget. These contacts are categorized into Emails and Phone Numbers, depending on the data collected during the interaction. Here's a detailed overview:

• Emails: Customers who provide their email addresses during chat interactions.

• Phone Numbers: Customers who have messaged the Whatsapp number connected to your Zipchat account or you have uploaded (coming soon).

You can access these details directly from the Contacts section in the dashboard.