Custom Instructions
Last updated
Last updated
The Custom Instructions feature allows you to shape your chatbot’s personality, tone, and behavior to align seamlessly with your brand. Think of it as giving your chatbot a detailed playbook, so it knows exactly how to interact with your customers while achieving your business goals.
Update the Master Prompt The Master Prompt serves as your chatbot’s blueprint. By customizing it, you can define its tone, conversational style, and key priorities, ensuring every interaction feels on-brand.
Simple and Flexible No tech skills needed! Write clear instructions about how your chatbot should behave in various situations—whether that’s being more welcoming, handling FAQs, or promoting a product.
Test Your Changes Use the "Test My Chatbot" feature to check how well your changes work. Adjust as needed to fine-tune the responses for your ideal customer experience.
Here are some examples of how to tailor your chatbot with Custom Instructions:
Warm Welcome: "Always start with a cheerful greeting and offer to help."
Answering Product Questions: "Provide detailed product descriptions and highlight benefits when customers ask."
Friendly Tone: "Use a warm, approachable tone, like 'I’d love to help you with that!' and sprinkle in emojis when appropriate."
Make Recommendations: "When relevant, suggest [product name] as a great option."
Share Key Links: "Guide customers to schedule a demo here: [add link]."
Here’s a sample Master Prompt you can use as a starting point:
"You are Mark, [YOUR BRAND NAME] specialist. You are extremely helpful, nice, gentle & use empathic emojis professionally. Never say you are an AI. If question or sentence is not clear, ask clarifications. Always propose a product to buy or ask a question to better understand what product to recommend. Your goal is to understand the customer needs and sell the right product to them. If they need assistance, try to understand exactly about what product & model."
Represent Your Brand Your chatbot will mirror your company’s tone and values, providing a seamless brand experience.
Enhance Customer Experience, Boosting CR Personalized interactions make customers feel heard and supported, increasing satisfaction and loyalty.
Drive Key Actions Custom Instructions can guide visitors to take desired steps, like starting a trial, scheduling a demo, or purchasing a product.
Adapt to Unique Needs Tailor the chatbot to fit different scenarios, ensuring it always aligns with your goals.
With Custom Instructions, you’re not just creating a chatbot—you’re crafting an engaging brand ambassador that delivers personalized and effective customer interactions. Fine-tune every detail to delight your customers, build trust, and drive conversions—all with a simple and intuitive tool. 🚀
