Chat Corrections
Last updated
Last updated
Chat Corrections is a game-changing feature in Zipchat AI that lets you directly adjust your chatbot’s responses. With this tool, you can ensure your chatbot always provides accurate, relevant, and brand-aligned answers, evolving to meet your unique business needs over time.
Smarter Over Time Every correction you make teaches the AI something new. Over time, these adjustments create a feedback loop, making your chatbot more accurate and aligned with your business goals.
Tailored to Your Business No two businesses are the same, and generic responses don’t always work. Chat Corrections let you tweak answers to match your tone, provide detailed information, or fix inaccuracies—making the chatbot feel like a true extension of your team.
Better Customer Experience By refining responses, your customers get the most accurate and helpful information. This leads to happier customers, more conversions, and repeat business.
Quick and Easy Adjustments No waiting for tech updates or support help. You can make changes in real-time, saving time and staying agile as your business evolves.
Monitor Chats Regularly Review conversations to spot any inaccurate or off-brand responses. You can do it from Conversations.
Provide Instant Feedback When you find a mistake or want to improve a reply, correct it directly. Update the content or language to better fit your needs.
Set Expiry Dates (Optional) For time-sensitive corrections, like promotions or out-of-stock updates, you can set an expiry date. The AI will "forget" the correction once it’s no longer relevant.
Manage All Corrections From the corrections section, view all your adjustments. Edit, delete, or set/remove expiry dates easily to keep everything up to date.
Scenario 1: A product is temporarily out of stock. Correction: "This product is currently out of stock but will be restocked by [date]." Expiry Date: Set for when the product is back in stock.
Scenario 2: Aligning tone with your brand. Correction: Adjust a generic "Thanks for reaching out!" to "Thank you for connecting with us! How can we make your day better?"
Scenario 3: Clarifying FAQs. Correction: Provide detailed instructions for using a product or navigating your site.
Real-Time Control: You’re in charge of your chatbot’s performance, no tech expertise required.
Continuous Learning: The AI adapts with every correction, improving its accuracy and effectiveness.
Customer-Centric: Refined responses lead to better support, higher satisfaction, and more sales.
Flexibility: Time-sensitive corrections keep your chatbot relevant and responsive to business changes.
With Chat Corrections, you can make your Zipchat AI smarter, faster, and better every day. Fine-tune its responses to match your brand, enhance customer interactions, and deliver a truly superior experience—all with a tool that’s simple to use and incredibly powerful. 🚀
