> For the complete documentation index, see [llms.txt](https://docs.zipchat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zipchat.ai/tips/customize-the-chat-to-fit-your-brand.md).

# Customize the chat to fit your brand

When we create your bot, we automatically set it up with branded visuals, an image, and shortcut buttons that align with your brand.

However, we strongly recommend customizing it further so your AI agent truly reflects your identity and delivers a fully branded experience.

#### How to Customize Your ZipChat Agent

Customizing your agent is simple.

Go to **Chat Settings**, then navigate to the **Bubble Chat** section and click **Edit**. This will open the agent customization panel.

From here, you can:

* **Change the agent’s name**
* **Edit the welcome message**
* **Set predefined messages**

Predefined messages are shortcut buttons designed to highlight frequently asked questions or key actions. They help guide your customers toward the most relevant topics and make the conversation more intuitive.

You can also:

* Add or modify a short disclaimer
* Adjust the chat bubble’s colors and shape

The bubble style can be set to:

* **Modern**
* **Classic**
* Or the innovative **Type Bar**, which creates a more product-recommendation-focused experience rather than a traditional support chat feel.

#### Advanced Customization Options

In this section, you can also:

* Enable the **Lead Collection Popup** to request a customer’s email address before they send a message
* Choose whether to display the chat bubble on desktop, mobile, or both
* Select the specific pages where the bubble appears
* Adjust the bubble’s size and position

If the bubble overlaps with other design elements on your website, you can easily adjust its position by modifying the **z-index** value. The higher the z-index, the more the chat bubble will appear on top of other page elements.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.zipchat.ai/tips/customize-the-chat-to-fit-your-brand.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.