Customize the chat to fit your brand

When we create your bot, we automatically set it up with branded visuals, an image, and shortcut buttons that align with your brand.

However, we strongly recommend customizing it further so your AI agent truly reflects your identity and delivers a fully branded experience.

How to Customize Your ZipChat Agent

Customizing your agent is simple.

Go to Chat Settings, then navigate to the Bubble Chat section and click Edit. This will open the agent customization panel.

From here, you can:

• Change the agent’s name

• Edit the welcome message

• Set predefined messages

Predefined messages are shortcut buttons designed to highlight frequently asked questions or key actions. They help guide your customers toward the most relevant topics and make the conversation more intuitive.

You can also:

• Add or modify a short disclaimer

• Adjust the chat bubble’s colors and shape

The bubble style can be set to:

• Modern

• Classic

• Or the innovative Type Bar, which creates a more product-recommendation-focused experience rather than a traditional support chat feel.

Advanced Customization Options

In this section, you can also:

• Enable the Lead Collection Popup to request a customer’s email address before they send a message

• Choose whether to display the chat bubble on desktop, mobile, or both

• Select the specific pages where the bubble appears

• Adjust the bubble’s size and position

If the bubble overlaps with other design elements on your website, you can easily adjust its position by modifying the z-index value. The higher the z-index, the more the chat bubble will appear on top of other page elements.