Chat Bubble Not Showing on your website

If the chat bubble isn’t appearing on your website, let’s first identify whether you’re using Shopify or another e-commerce platform:

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👉 If you’re a Shopify customer:

1. Go to Zipchat > Chat Settings > Script & Integrations > Chat Bubble Script and click on “Visit this Link”.

   This will take you to Shopify – please ensure that the Zipchat app is activated.

2. If the bubble still doesn’t appear, navigate to Zipchat > Chat Settings > Channels > Bubble > Update Visibility and make sure all toggles are switched ON.

3. Still not showing? Feel free to contact our support team, and we’ll help you troubleshoot further.

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👉 If you’re using another shop system:

1. You’ll need to install a JavaScript snippet on your website to display the chat bubble.

2. To find it, go to Zipchat > Chat Settings > Script & Integrations > Install via JavaScript code.

3. Copy the code and add it to your website as a script.

   • The easiest method is through Google Tag Manager: simply add the script as a tag visible across your entire site.

   • If you’re not using GTM, you can still add the script directly through your CMS or site’s code, just like any other JavaScript snippet.