# Chat Bubble Not Showing on your website

If the chat bubble isn’t appearing on your website, let’s first identify whether you’re using **Shopify** or another **e-commerce platform**:

***

#### 👉 If you’re a **Shopify** customer:

1. Go to **Zipchat > Chat Settings > Script & Integrations > Chat Bubble Script** and click on **“Visit this Link”**.

   This will take you to Shopify – please ensure that the **Zipchat app is activated**.
2. If the bubble still doesn’t appear, navigate to **Zipchat > Chat Settings > Channels > Bubble > Update Visibility** and make sure all toggles are switched **ON**.
3. Still not showing? Feel free to **contact our support team**, and we’ll help you troubleshoot further.

***

#### 👉 If you’re using **another shop system**:

1. You’ll need to install a **JavaScript snippet** on your website to display the chat bubble.
2. To find it, go to **Zipchat > Chat Settings > Script & Integrations > Install via JavaScript code**.
3. Copy the code and add it to your website as a script.
   * The easiest method is through **Google Tag Manager**: simply add the script as a tag visible across your entire site.
   * If you’re not using GTM, you can still add the script directly through your **CMS or site’s code**, just like any other JavaScript snippet.