# Chat Bubble Not Showing on your website If the chat bubble isn’t appearing on your website, let’s first identify whether you’re using **Shopify** or another **e-commerce platform**: *** #### 👉 If you’re a **Shopify** customer: 1. Go to **Zipchat > Chat Settings > Script & Integrations > Chat Bubble Script** and click on **“Visit this Link”**. This will take you to Shopify – please ensure that the **Zipchat app is activated**. 2. If the bubble still doesn’t appear, navigate to **Zipchat > Chat Settings > Channels > Bubble > Update Visibility** and make sure all toggles are switched **ON**. 3. Still not showing? Feel free to **contact our support team**, and we’ll help you troubleshoot further. *** #### 👉 If you’re using **another shop system**: 1. You’ll need to install a **JavaScript snippet** on your website to display the chat bubble. 2. To find it, go to **Zipchat > Chat Settings > Script & Integrations > Install via JavaScript code**. 3. Copy the code and add it to your website as a script. * The easiest method is through **Google Tag Manager**: simply add the script as a tag visible across your entire site. * If you’re not using GTM, you can still add the script directly through your **CMS or site’s code**, just like any other JavaScript snippet. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.zipchat.ai/help-center/chat-bubble-not-showing-on-your-website.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.