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Translating the welcome message based on geolocation

Zipchat can translate your chatbot’s welcome message based on the user’s geolocation, but this feature is currently available only for Shopify customers.

If you are using Shopify and would like to enable this functionality, please reach out to our support team — we’ll be happy to configure it for you.

Please note:

  • The geolocation-based translation applies only to the welcome message.

  • It does not apply to prefilled messages (quick reply buttons).

  • At this time, quick reply buttons cannot be translated automatically based on geolocation.

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If You’re Not Using Shopify

Unfortunately, geolocation-based translation of the welcome message is not available for non-Shopify platforms.

As an alternative, you can:

  • Create a separate bot for each language.

  • Assign each bot to the corresponding language subdomain of your website.

This approach allows you to fully customize the content and language experience for each audience.

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