# What the different conversation icons mean ### Conversation Icons Overview Clear explanations of the icons displayed in the AI chatbot conversation tabs and what each status represents. *** #### Purple Brain Icon The purple brain icon indicates that AI replies have been turned off and a human agent has taken over the conversation. This means all responses are being sent manually and the AI will no longer generate answers or follow up with the customer. This mode is typically used when: * You want to provide information manually * You need to handle sensitive or delicate topics * The situation requires direct human judgment beyond AI handling Best practice: Once the conversation has been handled, the human agent should re-enable AI replies. After AI is turned back on, the purple brain icon will no longer be displayed. *** #### Red Exclamation Mark in a Diamond The red diamond exclamation mark indicates that a conversation has been escalated to human support. It signals that the inquiry requires manual review and intervention by a human agent to resolve the issue. *** #### Blue Shopping Cart Icon The blue shopping cart icon indicates that the conversation is directly related to a product sale on your website. This helps teams quickly identify chats that involve purchase intent, order discussions, or sales-related interactions. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.zipchat.ai/help-center/what-the-different-conversation-icons-mean.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.