Collect leads from the bubble chat

You can use ZipChat to collect your customers’ email addresses directly through the chat.

To enable this feature, go to Chat Settings, then navigate to the Bubble Chat section and click Edit. Scroll down to the Lead Collection Popup section and select Ask for email before starting a chat.

From there, you can fully customize the email collection pop-up. You can:

• Edit the text and messaging

• Customize the buttons

• Request marketing consent, allowing you to use the collected emails for future marketing campaigns

This is a powerful tool for growing your email list. However, keep in mind that requiring an email before starting a conversation may discourage some users from continuing with the chat.

If your primary goal is customer support, collecting email addresses is highly recommended. If your objective is to convert customers who are close to making a purchase, it may be more effective to remove this requirement to reduce friction and maximize conversions.