# Instagram Channel Prerequisites

In order to have the Instagram channel working on Zipchat, your brand needs:

* a Facebook page
* a Professional Instagram account - **personal Instagram accounts are not supported**
* Facebook page **connected with** the Professional Instagram account

The following message means your agent is missing one of the prerequisites above:

<figure><img src="/files/NMIh61utdq7iquINcl3x" alt=""><figcaption></figcaption></figure>

### Professional Instagram Account

Your Instagram account must be a professional account (Creator or Business). If your brand is currently using a personal account, no worries - you’ll just need to switch it to a professional profile before enabling the Instagram channel on Zipchat.

See [official Instagram docs](https://help.instagram.com/502981923235522) on how to set up a professional account.

### Connecting your Facebook Page with the Instagram Account

1. Visit <https://business.facebook.com/> on a browser.
2. Ensure you have the proper Business Portfolio selected on the left-hand side menu.
3. Go to "Accounts" -> "Pages" and select the Facebook page of your brand:

<figure><img src="/files/fwXeEwdSck8q1vBSg5tT" alt=""><figcaption></figcaption></figure>

4. Click "Connect assets" and pick "Instagram account":

<figure><img src="/files/o8hFENmw38Xk82Pb9g1A" alt=""><figcaption></figcaption></figure>

5. Login with your Professional Instagram account:

<figure><img src="/files/mK4yAwe1ZsoP0bgGkiZP" alt=""><figcaption></figcaption></figure>

6. Allow access to Instagram messages in inbox:

<figure><img src="/files/OHlPZR2RObCxB46EPTdr" alt=""><figcaption></figcaption></figure>

7. Click "Done" to finish:

<figure><img src="/files/DokakIwz7jBv1bRsnMM5" alt=""><figcaption></figcaption></figure>

8. Go back to the "Chat settings" page on Zipchat, click "Confirm setup" and authorize your Facebook page/Instagram account again:

<figure><img src="/files/NMIh61utdq7iquINcl3x" alt=""><figcaption></figcaption></figure>

9. If everything is all right you should see following status after refreshing the page:

<figure><img src="/files/uaDLBcp4JZGbkkUwgCDF" alt=""><figcaption></figcaption></figure>

In case you still see "Action required" after refreshing the page it means there is something missing. Go back and review the steps above.


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