> For the complete documentation index, see [llms.txt](https://docs.zipchat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zipchat.ai/installation-and-setup/ai-training/prompt-and-tools/order-tracking.md).

# Order Tracking

<figure><img src="/files/i0UKcxpewGLJM20WiUFv" alt=""><figcaption></figcaption></figure>

The **Order Tracking** feature streamlines customer inquiries by providing real-time updates on order statuses.

* **Shopify Integration**: Instantly retrieves order details using the customer’s email and order number directly from your Shopify store.
* **Seamless Experience**: Customers get accurate updates without leaving the chat, enhancing convenience and satisfaction.
* **Support Automation**: Handles tracking inquiries automatically, saving your support team time while keeping customers informed.

This tool ensures a smooth, hassle-free experience, boosting customer satisfaction and loyalty. 🚀


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