# Order Tracking

<figure><img src="/files/i0UKcxpewGLJM20WiUFv" alt=""><figcaption></figcaption></figure>

The **Order Tracking** feature streamlines customer inquiries by providing real-time updates on order statuses.

* **Shopify Integration**: Instantly retrieves order details using the customer’s email and order number directly from your Shopify store.
* **Seamless Experience**: Customers get accurate updates without leaving the chat, enhancing convenience and satisfaction.
* **Support Automation**: Handles tracking inquiries automatically, saving your support team time while keeping customers informed.

This tool ensures a smooth, hassle-free experience, boosting customer satisfaction and loyalty. 🚀


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.zipchat.ai/installation-and-setup/ai-training/prompt-and-tools/order-tracking.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.